Effective Date: 09/20/2026
Refund & Return Policy
At Bari Sports Gear, we manufacture custom sportswear and combat gear according to each customer’s approved designs, specifications, quantities, and requirements.
Because our products are primarily custom-made and produced to order, returns and refunds are handled differently from standard ready-to-ship retail products.
1. Custom Made Products
Our products may be customized according to the customer’s:
- Design and artwork
- Logo and branding
- Colors
- Fabric and materials
- Sizes and measurements
- Product specifications
- Labels and tags
- Packaging requirements
Once production has started, customized orders generally cannot be cancelled or returned simply because the customer changes their mind or no longer requires the products.
2. Sample Orders
Samples and prototypes are made specifically according to the customer’s requirements.
Sample fees are generally non-refundable once production has started.
If a sample contains a manufacturing error that does not match the approved specifications, please contact us so that we can review the issue and determine an appropriate solution.
3. Order Cancellation
Customers should request cancellation before production begins.
Once cutting, printing, embroidery, stitching, customization, or other manufacturing processes have started, cancellation may not be possible.
If a cancellation is accepted after work has started, any refund or adjustment will depend on the work completed, materials purchased, customization costs, and other expenses already incurred.
4. Returns
Because our products are custom manufactured, we generally do not accept returns for change of mind, incorrect customer-supplied information, or products manufactured according to the customer’s approved specifications.
This may include situations where the customer:
- Changes their design after approval
- Changes their preferred color
- Orders the wrong quantity
- Provides incorrect measurements or size information
- No longer requires the products
- Changes their business requirements after production
Customers should carefully review all specifications before giving final production approval.
5. Manufacturing Defects or Incorrect Products
If you receive products that have a genuine manufacturing defect or are materially different from the approved specifications, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Order number or invoice details
- Clear photographs or videos
- Quantity affected
- Description of the issue
- Relevant measurements
- Photos of labels, packaging, or product details
After reviewing the information, we may offer an appropriate solution, which may include:
- Replacement of affected products
- Reproduction of affected items
- Repair, where appropriate
- Partial refund or credit
- Another mutually agreed solution
The appropriate resolution will depend on the nature and extent of the issue.
6. Incorrect or Damaged Shipments
If your shipment arrives damaged, incomplete, or with an apparent shipping-related issue, please contact us promptly.
Where possible, photograph the package before opening it and keep the original packaging until the issue has been reviewed.
We may work with the relevant courier or shipping provider to investigate the shipment.
7. Quality Issues
Minor variations in color, fabric texture, measurements, printing, or construction can sometimes occur during the manufacturing process.
Such normal manufacturing variations do not automatically qualify for a refund or replacement.
A quality claim will be assessed against the specifications, approved sample, artwork, and production requirements agreed with the customer.
8. Customer Approval
Customers are responsible for reviewing and approving designs, artwork, measurements, sizes, colors, labels, and other specifications before bulk production begins.
Bari Sports Gear is not responsible for errors that were included in customer-approved designs, specifications, or information supplied by the customer.
9. Refund Processing
Where a refund is approved, the refund amount and method will be confirmed with the customer.
Refund timing may depend on the payment method, banking system, payment provider, and applicable processing times.
Any applicable bank, payment-processing, shipping, customs, or other non-refundable charges may be deducted were permitted and applicable.
10. Non-Refundable Costs
Certain costs may be non-refundable once incurred, including:
- Sample and prototype production costs
- Custom materials purchased specifically for an order
- Printing and embroidery costs
- Custom labels and packaging
- Cutting and manufacturing costs
- Shipping costs already paid
- Customs or import charges
- Other third-party or order-specific expenses
11. How to Request a Refund or Report an Issue
Please contact us with your order details and a clear description of the issue.
Bari Sports Gear
Email: barisportsgear@gmail.com
WhatsApp: +92 347 4016142
Location: Sialkot, Pakistan
Website: mmajitsugear.com
We will review each case based on the order specifications, approved samples, agreed requirements, and applicable circumstances.
12. Changes to This Policy
Bari Sports Gear may update this Refund & Return Policy from time to time to reflect changes in our business, services, or applicable requirements.
The updated version will be published on this page with a revised 09/20/2026.